This section is intended to help you find answers to the most frequently asked questions about our line of shredders and destroyers. If you cannot find your question listed, then please contact us today at (626)799-6545 or at email@example.com and we will be pleased to assist you.
Do you sell to the government? Yes, we do sell direct to the government and offer GSA pricing, which includes free delivery.
Do your shredders require oiling? Yes, most of our shredders do require regular oiling. Some units come outfitted with automatic oilers. Other units require manual oiling. Oil is available by the quart or gallon. Please contact us for specific information.
Do you sell to resellers? For commercial sales, we encourage resellers to contact us. Please call us and we will be happy to work with you. We offer very strong reseller support and will assist you in crafting a successful sales proposal. We want you to get the order.
GSA pricing is available only when selling to a government end-user directly. A reseller is not eligible for GSA pricing.
Do you work with distributors in other countries? Yes, we do work with international distributors, and if you are interested in selling our equipment in your country, we encourage you to contact us. We will provide you with the information and support you need to get the sale.
If I’m not in the United States, do you sell direct or do you have distributors? We do have distributors in many countries – in Asia, East Asia, South Asia, Oceania, and Continental Europe. If you are contacting us from a region in which we have a distributor, we will put you in contact with our local agent. Alternatively, we do sell direct and will be happy to provide you with a quote based on your location.
What is the warranty on your machines? Each machine comes with a different standard back-to-base warranty from 90 days to one year. Each unit’s specific warranty can be found on the product specification page.
What kind of warranty comes with a remanufactured unit? We offer a new-machine warranty on most of our remanufactured units. Each unit’s specific warranty can be found on the product specification page.
Do you offer extended warranties? We do offer extended warranty options. These options include a three-year depot repair warranty and a three-year on-site service warranty.
When will my order ship? We carry most of our items in stock and will ship the same day we receive your order. On non-stocked items, we will quote lead time when we send you a price quotation, generally from 2 to 4 weeks.
What is the return policy on your shredders and destroyers? For all of our stocked units, should you decide you don’t want the machine after you have used it, we charge a 25% restocking fee. For non-stocked or special-order items, no return is allowed. Please inquire when you order as to whether your unit is returnable.
What if we purchase a machine and later need to upgrade? Should you need to upgrade to a more powerful unit down the line, we will take back your old unit and provide a trade-in allowance.
How can we order a rental unit? We sell rental units on credit card so that we can ensure the end-user will return the unit. Your rental term begins once the user receives the machine and ends the day you ship the machine back to us. You pay for shipping to and from our facility.
With my store order, why didn’t I get an invoice with shipping automatically added to the order? Unfortunately, with our online store, we cannot accept one standard automatic shipping fee because of the amount and frequency with which we sell equipment overseas and to the non-contiguous United States. If you are located within the contiguous United States, we will automatically add the shipping price quoted on the product specification page to your order and ship your item via the best way, unless you contact us specifying that you need overnight or other shipping.
For international orders and orders within the non-contiguous United States, please contact us for a quote. With these orders, we will provide a quote and get your authorization before charging your credit card.
With many machines GSA pricing includes free freight.
For online orders, do you charge my credit card if the unit does not ship that day? No, we normally do not charge your credit card until the day your unit will ship. Typically we email you an invoice the day your order is processed.
If I place an order online, how do I request a special shipping option? The best way to handle international, overnight, 2 nd day or 3 rd day shipping requests, is to email us before placing your order online and we will provide a quote that you can approve before we charge your credit card. Alternatively, there is a field for notes within the online order process, and in that field you may authorize us to charge you for non-standard shipping costs and specify how you would like the unit shipped.
Do you buy back old equipment? Yes, we purchase pre-owned equipment. As we have a broad rental line and sell remanufactured units, we are happy to acquire used equipment.
If we have not addressed your question, we will be happy to assist you if you call (626)799-6545 or send an email to firstname.lastname@example.org.