This section is intended to help you find answers to the most frequently asked questions about our line of CD duplication and packaging equipment. If you cannot find your question listed, then please contact us today at (626)799-6545 or at email@example.com and we will be pleased to assist you.
What type of duplicator do I want? The type of duplicator you need is determined by the amount of media you have to duplicate. Manual duplicators are adequate for users who are able to pay attention to the duplication process and have a smaller amount of media to be duplicated. Automatic duplicators are better suited to users who have a larger amount of media to copy, who need unattended operation, or who require printing and duplicating.
What is the advantage to having an automatic duplicator as opposed to a manual duplicator? An automatic duplicator will produce up to 220 discs unattended. No operator intervention is required. Manual duplicators are loaded and unloaded by an operator.
What is the speed of your drives? Our units come standard with dual-layer 16x DVD drives, which copy CDs at 48x.
Do you sell to resellers? For commercial sales, we encourage resellers to contact us. Please call us and we will be happy to work with you. We offer very strong reseller support and will assist you in crafting a successful sales proposal. We want you to get the order.
What is the warranty on your machines? Each machine comes with a different standard depot repair warranty from 90 days to one year. Each unit’s specific warranty can be found on the product specification page.
What kind of warranty comes with a remanufactured unit? We offer a new-machine one year warranty on most of our remanufactured units. Each unit’s specific warranty can be found on the product specification page.
Do you offer extended warranties? We do offer an extended warranty option. These options include a two-year depot repair warranty.
When will my order ship? We carry many items in stock and will ship the same day we receive your order. On non-stocked items, we will quote lead time when we send you a price quotation, generally from 2 to 12 weeks.
What is the return policy on your CD equipment? For all of our stocked units, should you decide you don’t want the machine after you have used it, we charge a 25% restocking fee. For non-stocked or special-order items, no return is allowed. Please inquire when you order as to whether your unit is returnable.
What if we purchase a machine and later need to upgrade? Should you need to upgrade to a more powerful unit down the line, we will take back your old unit and apply a trade-in allowance toward the new unit.
How can we order a rental unit? We sell rental units on credit card so that we can ensure the end-user will return the unit. Your rental term begins once the user receives the machine and ends the day you ship the machine back to us. You pay for shipping to and from our facility.
With my store order, why didn’t I get an invoice with shipping automatically added to the order? Unfortunately, with our online store, we cannot accept one standard automatic shipping fee because of the amount and frequency with which we sell equipment overseas and to the non-contiguous United States. If you are located within the contiguous United States, we will automatically add the shipping price quoted on the product specification page to your order and ship your item via UPS GROUND, unless you contact us specifying that you need overnight or other shipping.
For international orders and orders within the non-contiguous United States, please contact us for a quote. With these orders, we will provide a quote and get your authorization before charging your credit card.
For online orders, do you charge my credit card if the unit does not ship that day? No, we will not charge your credit card until the day your unit will ship. Typically we email you an invoice the day your order is processed.
If I place an order online, how do I request a special shipping option? The best way to handle international, overnight, 2 nd day or 3 rd day shipping requests, is to email us before placing your order online and we will provide a quote that you can approve before we charge your credit card. Alternatively, there is a field for notes within the online order process, and in that field you may authorize us to charge you for non-standard shipping costs and specify how you would like the unit shipped.
Do you buy back old equipment? Yes, we purchase pre-owned equipment. As we have a broad rental line and sell remanufactured units, we are happy to acquire used equipment.
If we have not addressed your question, we will be happy to assist you if you call (626)799-6545 or send an email to firstname.lastname@example.org.